Responsible Gaming
Gaming Should Be Entertainment
At Kiwi Treasure Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should be enjoyed responsibly and within your means. If you find yourself gambling more than you can afford or gambling to make money, it's time to seek help.
Age Verification
You must be 18 years of age or older to gamble in Aotearoa New Zealand. We are committed to preventing underage gambling. If you are under 18, please do not use our services. By accessing Kiwi Treasure Casino, you confirm that you meet the legal age requirement.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling from family, friends, or partners
- Spending more time and money on gambling than intended
- Feeling anxious or irritable when not gambling
- Neglecting work, study, family, or social responsibilities
- Borrowing money to gamble or pay gambling debts
- Using gambling to escape problems or stress
- Being dishonest about the amount of money spent on gambling
- Experiencing financial difficulties due to gambling
- Unsuccessful attempts to reduce or stop gambling
If you recognize any of these signs in yourself or someone you know, please reach out for support immediately.
Self-Help Tools
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gambling session
- Reality Checks: Receive regular reminders during your play session about how long you've been gambling and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to gambling services
- Cooling-Off Period: Take a break from gambling for a set period before returning
If you wish to use any of these tools, please contact our customer support team, and we will help you implement them immediately.
Support Organizations
If you're struggling with problem gambling, help is available. The following organizations provide free, confidential support:
New Zealand
- Problem Gambling Foundation — Free helpline and counseling services for New Zealand residents
Website: www.pgf.nz
Phone: 0800 664 262 (free and confidential) - Gamblers Anonymous Aotearoa New Zealand — Peer support meetings throughout New Zealand
Website: www.gamblersanonymous.org.nz
International Support
- GamCare (United Kingdom) — www.gamcare.org.uk
- GamStop (United Kingdom) — National self-exclusion scheme: www.gamstop.co.uk
- Gambling Help Online (Australia) — www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) — www.responsiblegambling.org
- National Council on Problem Gambling (United States) — www.ncpgambling.org
If You Need Help
If you believe you may have a problem with gambling, or if someone you care about does, please seek help today. There is no shame in asking for support — problem gambling is a recognized condition, and recovery is possible with the right help.
Contact the Problem Gambling Foundation on 0800 664 262 or visit their website for confidential assistance. You can also speak with our customer support team about self-exclusion or other support options.
Remember: Gambling should be fun. If it's not, it's time to get help.